Video and Print Resources by Module
	Quick Start		Description	Click Here	Area		URL
	General Information - Applies to all modules
	QS 1		Main page applets	Click Here	Gen		http://www.screencast.com/t/q3B8fV6Z
	QS 2		New Calendar UI	Click Here	Gen		http://www.screencast.com/t/MehOLRRzw
	QS 3		Have you Daily Agenda sent to you	Click Here	Gen		http://blog.ebsuite.com/wp/?p=344
	QS 4		Create Custom Fields and place them	Click Here	Gen		http://blog.ebsuite.com/wp/?p=348
	QS 5		Page Layout: Customize the Create Page	Click Here	Gen		http://www.screencast.com/t/szcJD7S8w0
	QS 6		Page Layout: Section Group Display	Click Here	Gen		http://www.screencast.com/t/VJTROpqr
	QS 7		Setting up Email	Click Here	Gen		http://www.screencast.com/t/6zgo0P8TL
	QS 8		QUICK ADD ToDos, Appts and Notes	Click Here	Gen		http://www.crmrealestate.com/Video_Files/details.html
	QS 9		Taking Notes	Click Here	Gen		http://blog.ebsuite.com/wp/?p=465
	QS 10		Viewing your data: Search, View and Report	Click Here	Gen		http://blog.ebsuite.com/wp/?p=486
	QS 11		Call Management Blog Entry	Click Here	Sales		http://blog.ebsuite.com/wp/?p=235
	QS 12		Task Pop-up and ToDo Widget	Click Here	Gen		http://blog.ebsuite.com/wp/?p=255
	QS 13		Tracking Opportunites from Contacts - video 1	Click Here	Oppty		http://www.screencast.com/t/vROKJis67
	QS 14		Sales Tracking with Opportunity Manager	Click Here	Oppty		http://blog.ebsuite.com/wp/?p=249
	QS 15		Opportunity Templates	Click Here	Oppty		http://blog.ebsuite.com/wp/?p=352
			DB Integrity: Merge duplicates	Click Here	Gen		http://www.screencast.com/t/A3S97QclVge
			Searching for Duplicate Contacts	Click Here	Gen		http://www.screencast.com/t/QqDFzUHd7ds
			Multiple person email w/o a Campaign	Click Here	Gen		http://helpdesk.ebsuite.com/supportbbsd.jsp?id=125
			Using the Report Builder	Click Here	Gen		http://www.applicationspecific.com/eb/Training/report.pdf
			Creating a Key Contact	Click Here	Gen		http://www.screencast.com/t/AO1gs5lVl
			Using Entity fields to associate across entities	Click Here	Gen		http://www.screencast.com/t/1G9MvvlgO
			Building a Template and Sending	Click Here	Gen		http://www.screencast.com/t/EDlNxIjXfI
			Query builder for compound searches	Click Here	Gen		http://www.screencast.com/t/OO4AuytAYd
			Support Agent Training	Click Here	Gen		http://crm.ebsuite.com/pdf/ebagent.pdf
			Importing and Exporting Data	Click Here	Gen		http://www.landvoice02.com/Video2/imp/imp.html
			Tracking Due dates - RE example	Click Here	Gen		http://www.landvoice02.com/Video2/dead/dead.html
			Setting up User Preferences	Click Here	Gen		http://www.landvoice02.com/Video2/pref/pref.html
			Managing Tasks	Click Here	Gen		http://www.landvoice02.com/Video2/todo/Todo.html
			External Profile and Signature Blocks	Click Here	Gen		http://www.screencast.com/t/9RwWCZhkDDY
			Searches and Saved Searches	Click Here	Gen		http://www.screencast.com/t/Tkhi5fun
			Creating a Task and the Task ToDo Widget	Click Here	Gen		http://www.screencast.com/t/x5yx844LT
			What's new, What's recent and What's important	Click Here	Gen		http://blog.ebsuite.com/wp/?p=268
			Building Custom Reports	Click Here	Report		http://blog.ebsuite.com/wp/?p=489
			Viewing your data: Search, View and Report	Click Here	Gen		http://www.landvoice02.com/viewreport/Viewing and Reporting.html
			Searching by When Last Updated	Click Here	Report		http://blog.ebsuite.com/wp/?p=480
			Taking Notes	Click Here	Gen		http://helpdesk.ebsuite.com/supportbbsd.jsp?id=121
			Office Calendar	Click Here	Calendar		http://blog.ebsuite.com/wp/?p=387
			Save your Searches	Click Here	Report		http://blog.ebsuite.com/wp/?p=373
			Get a wake-up call from your calendar	Click Here	Report		http://blog.ebsuite.com/wp/?p=344
	Marketing Module
			In an email campaign - tracking click-throughs	Click Here	Mktg		http://helpdesk.ebsuite.com/supportbbsd.jsp?id=126
			Marketing Module	Click Here	Mktg		http://www.screencast.com/t/TnnGQ4Ymi
			Marketing Module - Define Audience	Click Here	Mktg		http://www.screencast.com/t/im5YKUnw2
			Marketing - Setting up Drip Campaign	Click Here	Mktg		http://www.screencast.com/t/SFts6dSq
			Identifying the target audience of a Campaign	Click Here	Mktg		http://blog.ebsuite.com/wp/?p=577
			Email Campain Guide - Blog entry	Click Here	Mktg		http://blog.ebsuite.com/wp/?p=547
			Campaign Email - Short Explanation	Click Here	Mktg		http://blog.ebsuite.com/wp/?p=527
			Lead Management in the Marketing Module	Click Here	Leads		http://blog.ebsuite.com/wp/?p=448
	Sales and Opportunity Management
			Call Management - create and complete a call	Click Here	Calls		http://www.screencast.com/t/oztp4g34vgA
			Call Notes and Callback Dates	Click Here	Calls		http://www.screencast.com/t/3qfw81rJ
			Process Builder	Click Here	Sales		http://www.screencast.com/t/6NsXYdR7h08D
			Call Management	Click Here	Calls		http://www.screencast.com/t/oztp4g34vgA
			Opportunity View - video 2	Click Here	Oppty		http://www.screencast.com/t/ZpcZ7UQf
			Creating a New Opportunity - video 3	Click Here	Oppty		http://www.screencast.com/t/cTB8xIeWZK7
			Opportunity Reporting - video 4	Click Here	Oppty		http://www.screencast.com/t/IwA8o4Jo
			Tracking Opportunites from Contacts - video 1	Click Here	Oppty		http://www.screencast.com/t/vROKJis67
			Sales Tracking with Opportunity Manager	Click Here	Oppty		http://blog.ebsuite.com/wp/?p=249
			Opportunity Templates	Click Here	Oppty		http://blog.ebsuite.com/wp/?p=352
			Create a Quote and Send to the Customer	Click Here	Oppty		http://blog.ebsuite.com/wp/?p=747
			Partial name or phone number search	Click Here	Report		http://blog.ebsuite.com/wp/?p=606
			Contact Call History seen from the Company Perspective	Click Here	Sales		http://blog.ebsuite.com/wp/?p=440
			One-Click Opportunity Creation	Click Here	Oppty		http://blog.ebsuite.com/wp/?p=352
	Support Module - Case Management and Customer Portal Setup
			Support Overview	Click Here	Support		http://216.218.214.83/help/flash/t_supportOverview.htm
			8 ways to capture a case in the Support Module	Click Here	Support		http://blog.ebsuite.com/wp/?p=588
			Standard Survey for your Knowledge	Click Here	Support		http://helpdesk.ebsuite.com/supportbbsd.jsp?id=122
			Color Code your Case Status	Click Here	Support		http://helpdesk.ebsuite.com/supportbbsd.jsp?id=124
			How to attach the 'standard survey' to closed cases	Click Here	Support		http://helpdesk.ebsuite.com/supportbbsd.jsp?id=136
			Case Escalation	Click Here	Support		http://www.screencast.com/t/tDB2QZkJkz
			Case Assignment Rules	Click Here	Support		http://www.screencast.com/t/1s4M5dx63
			Adding a custom page to the portal	Click Here	Portal		http://www.applicationspecific.com/eb/custompage.pdf
			Communication with the Support Module	Click Here	Support		http://www.applicationspecific.com/eb/supportcomm.pdf
			Support Team Metrics	Click Here	Support		http://www.applicationspecific.com/eb/video/metricsflv.html
			EBSuite Support Module	Click Here	Support		http://www.applicationspecific.com/eb/video/support.html
			Support Module Overview	Click Here	Support		http://www.applicationspecific.com/eb/tng.php
			Quick Create and Close Cases	Click Here	Support		http://www.screencast.com/t/ttgUZjTr
			Create and Close + Using the Green Icon to close a case	Click Here	Support		http://blog.ebsuite.com/wp/?p=262
			Track time spent on a Support Ticket + Billing	Click Here	Support		http://blog.ebsuite.com/wp/?p=738
			With the Support Portal, your door is always open	Click Here	Portal		http://blog.ebsuite.com/wp/?p=733
			Publish help articles for clients and staff	Click Here	Kbase		http://blog.ebsuite.com/wp/?p=727
			Track time agains a Service Level Agreement (SLA)	Click Here	Time		http://blog.ebsuite.com/wp/?p=693
			More on SLA tracking	Click Here	Time		http://blog.ebsuite.com/wp/?p=688
			Case escalation - blog entry	Click Here	Support		http://blog.ebsuite.com/wp/?p=643
			Reporting on Case Escalations	Click Here	Report		http://blog.ebsuite.com/wp/?p=631
			Setting up Chat for your web site	Click Here	Chat		http://blog.ebsuite.com/wp/?p=597
			Setting up Chat Phrases - Chat Service	Click Here	Chat		http://blog.ebsuite.com/wp/?p=620
			Capturing Cases from Email	Click Here	Support		http://blog.ebsuite.com/wp/?p=613
			Reporting on Cases	Click Here	Report		http://blog.ebsuite.com/wp/?p=608
			Enhance the Case view list	Click Here	Report		http://blog.ebsuite.com/wp/?p=581
			Sending a Survey on a Case resolution	Click Here	Support		http://blog.ebsuite.com/wp/?p=555
			Portal Profiles - have a different look for each group	Click Here	Portal		http://blog.ebsuite.com/wp/?p=533
			Design Case Views to see the big picture	Click Here	Support		http://blog.ebsuite.com/wp/?p=498
			Display Project information at the Support Portal	Click Here	Portal		http://blog.ebsuite.com/wp/?p=335
	Administration - Tools and Techniques
			Survey Tool	Click Here	Admin		http://216.218.214.83/help/flash/t_survey.htm
			View your Cases with RSS readers	Click Here	Admin		http://helpdesk.ebsuite.com/supportbbsd.jsp?id=120
			How to change a product's category	Click Here	Admin		http://helpdesk.ebsuite.com/supportbbsd.jsp?id=134
			Value / Time field	Click Here	Admin		http://www.applicationspecific.com/eb/value.pdf
			Live Chat	Click Here	Admin		http://www.applicationspecific.com/eb/Live Chat.pdf
			Admin training - specific vertical	Click Here	Admin		http://www.applicationspecific.com/eb/ebadmin.pdf
			Date Calculations	Click Here	Fields		http://www.screencast.com/t/0fBY0H4znM0
			Link records e.g. see contacts associated with…	Click Here	Fields		http://blog.ebsuite.com/wp/?p=702
			More on tracking relationships	Click Here	Fields		http://blog.ebsuite.com/wp/?p=684
			Creating Custom Reports	Click Here	Reports		http://blog.ebsuite.com/wp/?p=648
			Tracking those associated with another entity	Click Here	Fields		http://blog.ebsuite.com/wp/?p=630
			Merging Organizations or Contacts	Click Here	Data		http://blog.ebsuite.com/wp/?p=587
			Dedicated Account in the Cloud Environment	Click Here	Acct		http://blog.ebsuite.com/wp/?p=739
	Project Management Module
			Project Management views	Click Here	Project		http://www.screencast.com/t/h9sYjDJu
			Add a Project Task	Click Here	Project		http://www.screencast.com/t/sqdYSyla
			Project Task Delegation	Click Here	Project		http://www.screencast.com/t/pBcgglac
			Time Tracking in Projects and Project Tasks	Click Here	Project		http://www.screencast.com/t/YcxTS5kWg
			View Project Tasks in the Task View	Click Here	Project		http://www.screencast.com/t/6beCYtAjJcA
			Project Module overview - 5 videos	Click Here	Project		http://blog.ebsuite.com/wp/?p=278
			Setup up Projects	Click Here	Project		http://blog.ebsuite.com/wp/?p=369
			Billing for Project Step work	Click Here	Time		http://blog.ebsuite.com/wp/?p=542
			Project Time Tracking	Click Here	Time		http://blog.ebsuite.com/wp/?p=379
	Tools to interface with existing data resources
			Web Service API Reference	Click Here	API		http://www.ebsuite.com/wsdoc/api.jsp
	Setup Tips and Techniques
			2 Calendar Setup Choices	Click Here	Calendar		http://blog.ebsuite.com/wp/?p=395
			Using Email in EBSuite	Click Here	Email		http://blog.ebsuite.com/wp/?p=422
			Change the from address of emails	Click Here	Email		http://blog.ebsuite.com/wp/?p=338
			File Storage - setup a direct link from the Contact	Click Here	FileStg		http://blog.ebsuite.com/wp/?p=531
			File Storage Manager	Click Here	FileStg		http://blog.ebsuite.com/wp/?p=362
			Hover-Over to see more information	Click Here	Gen		http://blog.ebsuite.com/wp/?p=383
			Controlling user access rights	Click Here	Security		http://blog.ebsuite.com/wp/?p=565
			More on Controlling user access	Click Here	Security		http://blog.ebsuite.com/wp/?p=477
			Using the Side Bar for Searching and Organizing	Click Here	Setup		http://blog.ebsuite.com/wp/?p=605
			Using the Quick Add Task feature	Click Here	Setup		http://blog.ebsuite.com/wp/?p=473
			Display like data in a Group Display	Click Here	Setup		http://blog.ebsuite.com/wp/?p=462
			Example of setting up a new page	Click Here	Setup		http://blog.ebsuite.com/wp/?p=407
			Custom Field Creation and Placement	Click Here	Setup		http://blog.ebsuite.com/wp/?p=348
			Process Log display choices	Click Here	Support		http://blog.ebsuite.com/wp/?p=539